Hi, I'm Balkar
I am at the Intersection of Product, People and Business Impact
Bringing Ideas to Life with Data, Empathy and Strategy
based in Hyderabad, India.
Know Me MoreLet's Connect
About Me
Here’s My Story
Who is Balkar ?
I’m a Senior Product Manager with a proven track record of driving impactful product solutions across both B2B and B2C domains. With over 9 years of experience spanning diverse industries, I specialize in building scalable products that solve real-world problems for a global customer base. My approach is rooted in a deep customer focus, strategic thinking, and a commitment to continuous learning thereby ensuring that every product decision is made with long-term value in mind.
I’m ready to bring this expertise by partnering with you to craft solutions that drive growth, innovation, and lasting value.
Years of Experience
Career Stage
Mid-Level
Email:
Date of Birth:
24 January, 1994
Core Competency:
Product Management
What I Do?
My Professional Life In A Nutshell
Starting Journey
Started from 2016, I have navigated my career from the technical depth of automation engineering to the strategic forefront of product management. This journey has allowed me to merge a solid technical foundation with a sharp product-focused mindset, enabling me to tackle complex challenges across multiple domains. From Banking & Financial Services to Online Gaming and Oracle Human Capital Management, I have consistently delivered results by bridging the gap between technology and business objectives.
A Product Enthusiast
I’ve had the privilege of working with leading B2B and B2C enterprises, where I’ve deepened my expertise in the end-to-end product lifecycle. From shaping user insights into actionable strategies to driving successful feature launches, I’ve honed a well-rounded approach to product management. My focus on customer-centric solutions has consistently led to enhanced user satisfaction and sustainable business growth, delivering measurable impact at every stage.
Courses & Certifications
Resume
A Summary of My Resume
My Education
Master of Business Administration
IIM Kozhikode / 2021 - 2023
Completed Management studies in general management while getting immense learning experience through executive education. Learning various managerial aspects helped me to view problem statement from various angles.
Bachelor of Technology
JECRC University / 2012 - 2016
Graduated in Computer Science Engineering with overall 9.2 CGPA which significantly enhanced my employability along with core skills.
My Experience
Senior Product Manager
Oracle / 2024 - Current
At present, I contribute to multiple facets of Oracle HCM within the B2B space, catering to a global and diverse customer base. I'm actively exploring how generative AI can transform our HCM offerings hence bringing smarter, more intuitive, and creative solutions to life. From embedding GenAI into core features to experimenting with AI Agents, I’m focused on pushing the boundaries of what’s possible.
Product Manager
Ivy Comptech (Entain Group) / 2023 - 2024
I was responsible to elevate customer support tools—Zendesk, Genesys, and beyond. I led end-to-end chatbot solutions to life, creating a seamless experience. The result? Amplified customer satisfaction and lightning-fast ticket resolution.
Senior Engineer
Oracle / 2019 - 2023
Collaborated closely with dynamic product managers, ensuring impeccable delivery of Oracle HCM. Instrumental in elevating quality standards for the cutting-edge B2B cloud SaaS product with a strong global customer base.
Tata Consultancy Services
Business Analyst / 2016 - 2019
Worked in Banking & Financial services domain while being involved in planning and implementing automation activities in agile environment.
My Skills
Product
Tools & Tech
Product Portfolio
Highlights of My Recent Contributions
Redefined Customer Service Tools
I'm a champion for happy customers! Everyone knows good customer service is the ultimate power-up for any company & as a Product Manager for a top gaming company, I tackled customer service tools like Genesys, Zendesk, and chatbots, turning them into boss-level solutions. By optimizing these systems, we slashed average ticket handling time, letting gamers get back to the fun faster.
Shaping the Next Era of HCM
At the forefront of transforming Human Capital Management (HCM), I am contributing towards revolutionizing the way organizations manage their most valuable asset - their people. My work involves spearheading transformative initiatives, including cutting-edge enhancements powered by Artificial Intelligence, with a special focus on Generative AI. Additionally, I’m actively engaged in launching various product improvements that redefine what’s possible in HCM.
Unlocking Customer Engagement
In the fast-paced world of online gaming, I contributed incorporating free-to-play mechanics and customer rewards that fueled a notable increase in player engagement and retention. These initiatives not only enhanced user experience but also drove substantial revenue growth. Beyond engagement strategies, I took the lead in optimizing compliance and payment processes within the customer service vertical, ensuring the business stayed ahead of regulatory requirements.
